Replies to LegCo questions
LCQ6: Non-emergency ambulance transfer service of Hospital Authority
Following is a question by the Professor the Hon Joseph Lee and a written reply
by the Secretary for Food and Health, Dr Ko Wing-man, in the Legislative Council
today (April 20):
Question:
The non-emergency ambulance transfer service (NEATS) of the Hospital Authority
(HA) mainly provides point-to-point transport service for geriatric day hospital
patients, discharged patients and specialist out-patient clinic patients in need
of such service. In reply to my question on June 30, 2010, the authorities
indicated that HA would keep NEATS under review having regard to the service
demand. In this connection, will the Government inform this Council if it knows:
(1) whether the utilisation rate of the aforesaid service has increased since
2010, and set out, by year and hospital cluster, the average daily person-times
using the service and the average waiting time, since 2010;
(2)(i) the number of non-emergency ambulances, their average age and the number
of those which had been in use for over 10 years, in each year since 2010, with
a breakdown by hospital cluster, and (ii) whether HA has increased the number of
non-emergency ambulances since 2010; if so, the number;
(3) the number of cases of and causes for non-emergency ambulances being late
for picking up patients, and the number of relevant complaints received by HA,
since 2010; if such information is unavailable, whether HA will consider keeping
such records; and
(4) whether HA assessed in the past three years if NEATS was sufficient to meet
the demand; if HA did and the outcome was in the negative, whether HA has
planned to increase the number of non-emergency ambulances, replace those
ambulances which have been in use for over 10 years and recruit additional
manpower so as to enhance the efficiency of such service; if HA has, of the
details; if not, the reasons for that?
Reply:
President,
My reply to Professor the Hon Joseph Lee's question on the provision of
non-emergency ambulance transfer service (NEATS) by the Hospital Authority (HA)
is as follows:
(1) The NEATS is a point-to-point transfer service (i.e. between patients'
residence and hospitals or specialist clinics) provided by HA primarily for
mobility-handicapped patients who are unable to take public transport such as
buses, taxis and Rehabus. HA assesses the use of NEATS based on the overall
number of transfers in all clusters in a year. Annex 1 sets out the overall
number of transfers provided through NEATS in each year from 2010-11. The
figures show a rising trend in the overall number of transfers provided through
NEATS in the past six years.
HA is committed to improving the waiting time for NEATS. Since 2012-13, HA has
reduced the waiting time of 75% of patients who are ready for discharge and have
made bookings for NEATS from the standard of 90 minutes or less to 60 minutes or
less. Since 2013-14, HA has also reduced the waiting time of 85% of patients who
are ready for inter-hospital transfer and have made bookings for NEATS from the
standard of 90 minutes or less to 60 minutes or less.
(2) and (4) HA always endeavours to improve the provision of NEATS. The number
of NEATS vehicles has increased from 133 in 2010-11 to 198 in 2015-16.
Currently, the average age of the fleet is 5.8 years, and there are 17 vehicles
which are over 10 years of age. Among these vehicles with over 10 years of age,
nine will be replaced in 2016-17 and the remaining eight will be gradually
replaced afterwards. Moreover, HA plans to introduce 14 additional NEATS
vehicles in 2016-17, bringing the number of vehicles in the NEATS fleet to 212.
Furthermore, in order to meet the increasing demand for the service, HA has
increased the manpower for the provision of NEATS by 83% from 353 in 2009-10 to
647 in 2015-16.
HA will keep the operation of NEATS under review having regard to the service
demand.
(3) Annex 2 sets out the number of complaints received by HA on delay in NEATS
since 2010.
To optimise the use of resources, NEATS users are transferred in groups and
patients making similar journeys will share the same vehicle as far as possible.
This may result in a longer journey time, and the service may be delayed
occasionally due to traffic congestion. Nonetheless, HA will continue to monitor
and enhance the provision of NEATS to meet patients' needs.
Ends/Wednesday, April 20, 2016
Issued at HKT 18:19
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